How
do I
balance my own
life & commitments with
the need to care for an elderly
or ill parent or family member?
How can someone who is independent, proud
and comfortable in their own home, continue to
remain so, even as everyday tasks become harder to
manage?
How can I avoid the impersonal nature of
Residential Care, where simple
decisions such as what to eat,
when to get up and when to
go to bed are taken
by someone
else ?
We
offer a
specialist live-in
care service to people
who require assistance in their
own home.
Live-in care is fast becoming the preferred choice
of many people who wish to retain their independence.
We value individuals & work in partnership with
relatives, regular Homecare Support Workers
and other agencies to help enable people
to take as much control over their
lives as possible, helping them
to retain dignity and
lifestyle
choice.
Our Services
Dedicated To Providing The Best 24 Hour Home Care Service
Sam's Care is an independent provider of superior quality Homecare
to adult members of the community in the UK.
We pride ourselves in providing flexible, efficient and professional tailored services meeting the individual’s needs and abilities and assisting in maintaining independence.
We recognise it is important to give people as much choice and control over their lives as possible and therefore we offer a service which takes into account a Clients personal preferences as far as absolutely possible.
Their dignity, privacy and retention of independence
will be of paramount importance
in the delivery of their care and support.
We provide a service to:
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Adults aged 18 years+
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Adults with sensory impairment
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Adults with mental health needs
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Adults with dementia
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Adults with learning difficulties
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Adults with physical disabilities
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Adults with terminal illness – end of life care
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Adults who are recovering from illness
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Adults who are ill
Sam’s Care is a needs based provider of superior, flexible and tailored live-in care and support.
We recognise people as individuals and offer choice and opportunity to enable them to live safely,
fulfilled and as independently as possible.
We value individuals and work in partnership with relatives, regular Homecare Support Workers and other agencies to help enable people to take as much control over their lives as possible, helping them to retain dignity and lifestyle choice.
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Ensuring each Client receives written information on the company’s procedure for handling concerns, complaints, comments and compliments, and how that information will be used.
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Placing absolute priority on the value of excellent communication with Clients and staff to ensure the individual’s are kept as informed as is practicably possible about the service they receive from Sam’s Care.
Sam's Care respects the right of each Client to lead as independent and fulfilling life as possible.
We have set out a Client’s ‘Charter of Rights’ which we believe should be the
minimum entitlement for each Client.
Our Care Staff are sensitive to, and will observe, the following standards which we have identified:
It is the right of each Client to make informed choices and to take managed risks; there is a certain amount of risk associated with each aspect of our lives.
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Each Client is an individual with individual needs, wants and desires. This individuality will be recognised and respected to ensure promotion and maintenance of the Client’s dignity, privacy and self-worth.
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Each Client, as an individual, has the right to fulfil his / her potential for personal choice of lifestyle and opportunities. This extends to the right of the Client to express their views as to what is important to them in relation to their care, provision and support.
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Each Client has the right to a Care Service that does not discriminate on the basis of race or ethnic origin, creed, colour, religion, political affiliation, disability or impairments, marital status, parenthood, sexual gender or sexual orientation.
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Each Client has the right to refuse anybody entry to their home. This will include the Homecare Support Worker where the Client feels an element of incompatibility as he / she perceives it.
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Each Client has the right of access to their personal Care Records, and to annotate them accordingly. He / she has the right to be consulted with respect to the Care Services provided and to be involved in on-going reviews of the same. Where, for reasons of mental frailty, the Client is unable to make his / her wishes known directly, an appointed advocate may fulfil this purpose.
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Each Client has the right to details of the Contract with respect to the Care Services offered, including the costs involved, prior to the commencement of the service.
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Each Client has the right to be assured no personal or confidential information concerning their affairs will be disclosed to a third party without their express written permission.
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Each Client has the right to complain about any element of the Care Service, and to do so without fear of any intimidation, recrimination or reprisals.
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Each Client has the right to be informed in advance of a change in the Homecare Support Worker, as a result of emergencies; we place great priority and importance on informing the Client or their families. With reference to the clause above, the Client retains the right not to accept substitute Homecare Support Worker(s) into their home, though they will be informed of the implications of this with respect to the Organisation being unable to provide continuity of care.
We set ourselves the following Aims & Objectives:
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Maximise peoples quality of life.
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Improve health and well being of individuals.
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Promote choice and control for individuals.
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Help to develop life skills required to integrate and live to the full within society.
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Facilitate personal dignity, privacy and respect.
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Empower people to gain, regain and maintain independence.
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Work in partnership with Clients or those acting on their behalf and allied professionals.
At Sam's Care we pride ourselves in delivering a service of a superior quality that will sustain and improve the individuals overall quality of life
Ensuring the service is delivered flexibly, attentively and in a non-discriminatory fashion whilst respecting each individual’s right to independence, lifestyle choice, privacy, dignity, fulfilment and the right to make informed choices and to take managed risks
Ensuring each individual’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments
Continually assessing and improving upon what we do through consultation (through Clients, professionals, families, and purchasers), self assessment, quality management, observations, supervisions and inspections
Ensuring the care and support services are delivered in accordance with the agreed Care Plan and Purchasing Contracts, where applicable
Rigorous recruitment, selection, training and personal development of Homecare Support Workers and other staff to enable Clients needs to be met
Matching nominated Homecare Support Workers as closely as possible with Clients, and respecting the need to change the Homecare Support Worker in the event of subsequent non-compatibility
Managing the Care Service efficiently and effectively to make the best use of resources and to maximise value for money for the Client or purchaser
Undertaking a Risk Assessment of environmental Health and Safety hazards within each home and reporting concerns to the Client or purchaser. The Risk Assessment will take into account the right of the Client to take managed risks